Digital Media Design & Content Creator

2014 - 2025

SaaS CRM Platform Systems Operations Manager

SaaS UX Website Designer & Builder

2019 - 2025

  • Systematic customization of ERP modules application programming interface (API) with system webpages for financial processing, invoicing, receipts, e-commerce retail, nonprofit donations, membership accounts, and event tickets.

  • Systematic customization of SaaS CRM platform Key Performance Indicator settings to optimize :

    Database Management:

    Develop and organize customer contact information, including names, email addresses, phone numbers, and relevant contact details.

    Sales Automation:

    Custom API automates tasks like lead management, follow-up reminders, and sales pipeline tracking, allowing sales teams to focus on closing deals.

    Marketing Automation:

    CRMs can automate marketing campaigns, email sequences, and social media engagement, improving marketing efficiency and reach.

    Customer Service and Support:

    CRM systems help manage customer support tickets, track service requests, and provide a unified platform for resolving customer issues.

    Reporting and Analytics:

    CRM software provides data-driven insights into customer behavior, sales performance, and marketing effectiveness, allowing businesses to make informed decisions.

    Workflow Automation:

    CRM systems automate repetitive tasks and workflows, improving efficiency and reducing manual effort.

    Social Media Integration:

    Many CRM systems integrate with social media platforms, allowing businesses to track social interactions and manage social media marketing efforts.

  • Description text goes here

SaaS CRM communication system operations

Graphic Designer & web Content Creator

Expertise in developing KPI metric data processing:

With six years of full-time experience, I have developed a high proficiency in building SaaS (software as a service) cloud-based CRM platform operations entailing:

  • Customization of ERP (enterprise resource planning) modules for processing

  • API (application programming interfaces) with CRM System platforms to process

  • Integrating seamlessly with CRM System templates and Web pages.

  • Additionally, I systematically build CRM software modules’ scheduling sequences based on active user and account activity.

    This back-facing cloud-based software build is required for front-facing KPI business development metric data analytics to produce:

  • KPI metric data analysis tracking matrix spreadsheets for optimizing marketing and advertising, streamlining in-house and affiliate communications, and escalating stakeholder ROI with team workflow collaboration, productivity, lead conversion, and pipeline management reporting.

SaaS CMS Email System Templates:

Extensive professional experience creating captivating custom digital graphics and writing concise content to capture relevant and targeted audiences with a clear call to action and responsive layout formatting for optimal client ROI and communications management.