Digital Media Design & Content Creator
2014 - 2025
SaaS CRM Platform Systems Operations Manager
SaaS UX Website Designer & Builder
2019 - 2025
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Systematic customization of ERP modules application programming interface (API) with system webpages for financial processing, invoicing, receipts, e-commerce retail, nonprofit donations, membership accounts, and event tickets.
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Systematic customization of SaaS CRM platform Key Performance Indicator settings to optimize :
Database Management:
Develop and organize customer contact information, including names, email addresses, phone numbers, and relevant contact details.
Sales Automation:
Custom API automates tasks like lead management, follow-up reminders, and sales pipeline tracking, allowing sales teams to focus on closing deals.
Marketing Automation:
CRMs can automate marketing campaigns, email sequences, and social media engagement, improving marketing efficiency and reach.
Customer Service and Support:
CRM systems help manage customer support tickets, track service requests, and provide a unified platform for resolving customer issues.
Reporting and Analytics:
CRM software provides data-driven insights into customer behavior, sales performance, and marketing effectiveness, allowing businesses to make informed decisions.
Workflow Automation:
CRM systems automate repetitive tasks and workflows, improving efficiency and reducing manual effort.
Social Media Integration:
Many CRM systems integrate with social media platforms, allowing businesses to track social interactions and manage social media marketing efforts.
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Description text goes here
SaaS CRM communication system operations
Graphic Designer & web Content Creator
Expertise in developing KPI metric data processing:
With six years of full-time experience, I have developed a high proficiency in building SaaS (software as a service) cloud-based CRM platform operations entailing:
Customization of ERP (enterprise resource planning) modules for processing
API (application programming interfaces) with CRM System platforms to process
Integrating seamlessly with CRM System templates and Web pages.
Additionally, I systematically build CRM software modules’ scheduling sequences based on active user and account activity.
This back-facing cloud-based software build is required for front-facing KPI business development metric data analytics to produce:
KPI metric data analysis tracking matrix spreadsheets for optimizing marketing and advertising, streamlining in-house and affiliate communications, and escalating stakeholder ROI with team workflow collaboration, productivity, lead conversion, and pipeline management reporting.
SaaS CMS Email System Templates:
Extensive professional experience creating captivating custom digital graphics and writing concise content to capture relevant and targeted audiences with a clear call to action and responsive layout formatting for optimal client ROI and communications management.